Terms of service

OVERVIEW

Welcome to Auravie! The terms “we”, “us”, and “our” refer to Auravie. Auravie operates this online store and website, including all related information, content, features, tools, products, and services (the “Services”). Auravie is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service (“Terms”) describe your rights and responsibilities when you use the Services. Please read them carefully, as they include important information about your legal rights, including disclaimers of warranties and limitations of liability.

By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, you should not use our Services.

SECTION 1 – ACCESS AND ACCOUNT

  • By using our Services, you confirm that you are at least 18 years of age (the legal age of majority in India).

  • You agree to provide accurate and complete information (including email, billing, payment, and shipping details).

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You agree not to transfer or sell your account to another person.

SECTION 2 – OUR PRODUCTS

  • We make every effort to display our products accurately, but actual colors and appearance may differ due to device settings.

  • Product descriptions, pricing, and availability are subject to change without notice.

  • We reserve the right to discontinue products or limit quantities at our discretion.

SECTION 3 – ORDERS

  • By placing an order, you make an offer to purchase. We may accept or reject your order at our discretion.

  • Orders are confirmed only after full payment is received and processed.

  • Once accepted, cancellations may not be possible. Please review carefully before submitting.

  • All purchases are subject to our [Refund & Return Policy].

  • You agree that purchases are for personal use only and not for resale or export.

SECTION 4 – PRICES AND BILLING

  • Prices are in Indian Rupees (INR) and include applicable GST, unless otherwise stated.

  • Shipping, handling, or import charges (if applicable) will be added at checkout.

  • You agree to provide accurate billing details and authorize us or our payment partners to charge your chosen payment method.

SECTION 5 – SHIPPING AND DELIVERY

  • Delivery timelines shown are estimates only; delays may occur due to courier, customs, or external events.

  • Once we hand over products to the courier, risk and title transfer to you.

  • We are not responsible for delays outside our control.

SECTION 6 – INTELLECTUAL PROPERTY

  • All trademarks, logos, product designs, images, text, and content on the Services belong to Auravie or its licensors.

  • You may use our Services for personal, non-commercial purposes only.

  • Unauthorized use (copying, reproducing, reselling, scraping) is prohibited.

SECTION 7 – OPTIONAL TOOLS & THIRD-PARTY LINKS

  • We may provide access to third-party tools or links. These are provided “as is” and “as available.”

  • We are not responsible for third-party websites, tools, or transactions. Please review their terms and privacy policies before use.

SECTION 8 – RELATIONSHIP WITH SHOPIFY

Auravie is powered by Shopify. While Shopify provides the platform, all sales and transactions are between you and Auravie directly. Shopify is not responsible for your purchases.

SECTION 9 – PRIVACY POLICY

Your use of the Services is also governed by our [Privacy Policy], compliant with India’s Digital Personal Data Protection Act, 2023.

SECTION 10 – FEEDBACK

  • Any feedback, reviews, or suggestions you submit may be used by us for improvement, marketing, or other lawful purposes.

  • By submitting, you grant us a license to use your feedback without obligation of compensation.

SECTION 11 – ERRORS AND OMISSIONS

We may correct errors (including pricing, product details, and promotions) at any time without prior notice, even after you place an order.

SECTION 12 – PROHIBITED USES

You agree not to use our Services for unlawful purposes, including but not limited to:

  • violating Indian laws and regulations,

  • infringing intellectual property,

  • transmitting harmful code,

  • engaging in fraudulent, misleading, or abusive conduct.

SECTION 13 – TERMINATION

We may suspend or terminate your account or access to our Services at our discretion if you breach these Terms or applicable law.

SECTION 14 – DISCLAIMER OF WARRANTIES

Our Services and products are provided “as is” and “as available.” We do not guarantee uninterrupted, error-free access or warrant that products will always meet expectations.

SECTION 15 – LIMITATION OF LIABILITY

To the extent permitted under Indian law:

  • Auravie is not liable for indirect, incidental, or consequential damages.

  • Our total liability for claims relating to your use of the Services or products is limited to the amount you paid us for the order giving rise to the claim.

SECTION 16 – INDEMNIFICATION

You agree to indemnify Auravie, Shopify, and our affiliates against claims, damages, or losses arising from your violation of these Terms or misuse of the Services.

SECTION 17 – GOVERNING LAW & DISPUTE RESOLUTION

  • These Terms are governed by the laws of India.

  • Any disputes shall be subject to the exclusive jurisdiction of the courts in Haryana India.

SECTION 18 – CHANGES TO TERMS

We may update these Terms from time to time. Updates will be posted on this page with a revised “Last updated” date. Your continued use of the Services after updates constitutes acceptance.

SECTION 19 – CONTACT INFORMATION

Questions about the Terms should be sent to:

📧 Email: wecare@auravie.co.in
📍 Address: 704, 7F, Palm Court, MG Road, Gurugram, Haryana-122007
📞 Phone: +918882681686
🆔 GSTIN: 06CFYPM1718L1ZT